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Call or text first — don't email. The tablet also has a Diagnostics screen under the manager section that shows connectivity and the last sync; reading that back speeds things up enormously.

Not yet. Tap-to-pay on a terminal integrated with the till is still going through the provider’s certification. During the pilot, card sales go through your existing terminal and are recorded in MiSuite as a card tender, so your reporting stays complete. Online deposits and gift cards already run through Stripe.

Only once you're on the production environment with a registered sender. Before that, no message-sending is switched on at all — deliberately, so a test can never text a real customer. Anything that would normally promise a text says something else instead until it's live.

Export them from your current system as CSV — customers, services and products, staff, and any outstanding gift-card balances. The tablet imports each of those, normalises phone numbers, and flags likely duplicates for you to merge rather than joining them silently.

On Microsoft Azure in the Australia East region — Sydney. Card numbers are never stored by us: card-present data stays on the Tyro terminal, and online payments go directly to Stripe.